How to Access
Our Services
At Crossroads Annandale & Eskdale, we are committed to making it simple and straightforward for local people and families to access the support they need.
This page explains how you can enquire about services, who can receive support, how care is arranged, and what happens next.
Whether you are planning ahead, looking for immediate assistance, or arranging ongoing support, we are here to talk through your options and guide you step by step.
Who Can Access Our Services?
Our services are available to adults, older people and families living across Annandale & Eskdale who are seeking care or support in their own homes.
You might choose support because of:
- An ongoing care need
- Recent change in health or circumstances
- A desire to remain independent at home
- Relief for a family carer
- Short-term support following a hospital stay
We support people with a wide range of needs, and we will work with you to identify the right level of care.
How to Get Started
Getting in touch with us is the first step.
You can access our services in several ways:
Call us direct
Speak with a member of our team who can discuss your situation, answer questions and explain the next steps.
Email us
Send a message outlining your needs and we will respond promptly with information and guidance.
Referral from a professional
Health and social care professionals, including GPs, hospital teams, social work staff or community nurses, can contact us on your behalf.
Once you have made initial contact, we will arrange a conversation to talk through your needs in more detail.
The Process
We use a person-focused approach to understand your needs, preferences and priorities.
Initial discussion
We will talk by phone or in person to gather essential information and answer any initial questions.
Home visit assessment
A senior member of our team will arrange a time to visit you at home. This assessment helps us gain a complete picture of your support needs and daily routines.
Care planning
Together, we will develop a personalised care plan that outlines the type of support you want, how often it should happen, and what matters most to you.
Our aim is to ensure that care is tailored to you, flexible, and fitting with your goals, whether that is maintaining independence, providing relief for a family carer, or offering structured support throughout the day.
Cost & Funding
We understand that cost is an important consideration when planning care.
Depending on your circumstances, support can be:
Self-funded
You pay directly for services you receive.
Local authority funded
If you are eligible for support through social care assessments and funding.
A mix of funding sources
Combining personal contributions and local authority support where applicable.
We are happy to help you understand the funding options and signpost you to relevant local authority financial assessment teams if needed.
What Happens Next?
Once your care plan is agreed:
- We will confirm the schedule of visits and the start date.
- You will be introduced to key members of our care team.
- We will keep in regular contact to make sure care continues to meet your expectations.
We review support regularly and adjust plans as needs change — ensuring you always receive appropriate, comfortable and respectful care.
Ready to Get Started?
Our friendly team is here to answer your questions and guide you through the process. Get in touch today to discuss how we can support you.